This unit starts by exploring the range of new technologies that have impacted business and then considers why it is necessary for organisations to respond.

This unit looks at how developments in IT, such as the widespread use of networks and the internet, have had an impact on organisations

The way that organisations have to adapt to technology is explored including activities such as enhanced customer service and support.

Finally, the impact of changing technology on both employers and employees is developed, looking at issues such as home working.